Refund policy

Your happiness is important to us. If you are unhappy with your purchase, returns are accepted for a refund of the purchase price of your item(s) less a 10% restocking fee when initiated within 14 days of delivery. Customer is responsible for the cost of return shipping. The refund does not include the cost of original shipping of the order to you. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kristylfunk@gmail.com. Please note that returns will need to be sent to the following address: 12- 7410 194 Street, Surrey, British Columbia, Canada, V4N6E1

Items sent back to us without first requesting a return will not be accepted.

Returns after 14 days from delivery are not accepted.

You can always contact us for any return question at kristylfunk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kristylfunk@gmail.com.